Refund and Cancellation Policy
Our products are digital and delivered instantly. A downloaded file cannot be returned, and unlocked game stages are used as soon as they are played, so refunds are handled as set out below. This policy is part of our Terms.
1. No refund once delivered
Purchases are generally not refundable once you have downloaded a file or played paid game stages. Please use the free previews and the free first stages of each game to check that a product suits you before you buy.
1A. The annual pass
The annual pass unlocks everything at once, so the “changed your mind” refund below applies to it only if, within 7 days of purchase, you have not downloaded any file and have not played any paid game stage or paid quiz chapter. Duplicate purchases, non-delivery and double charges are refunded as for any product. A refunded pass ends immediately; it does not affect products you bought individually.
2. When we will refund
- Duplicate or accidental purchase: you bought the same product twice, or by mistake.
- Paid but not delivered: payment was taken but the product did not appear in your library and we cannot fix it.
- Faulty product: a file is corrupt or unreadable, or a game does not work, and we cannot fix it within a reasonable time (normally 7 days).
- Charged twice: the payment provider charged you more than once for the same order.
- Changed your mind: within 7 days of purchase, if you have not downloaded any file and have not played any paid game stage.
3. When we will not refund
- You have downloaded the product or played its paid stages, other than for the faulty-product reasons above.
- The request is made more than 7 days after purchase (non-delivery and double charges are handled whenever reported).
- Your access was ended for breaking the Terms, such as sharing paid content.
- The product matched its page and preview but was not what you hoped for.
4. How to ask
Email admin@memunicity.app from the address on your account with your order number (from your confirmation email), the product name and a short reason. Include a screenshot if a file or game is not working. Every request is reviewed and approved by us; we aim to decide within 3 working days and may check our download and game-play records. We will tell you the decision by email.
5. How refunds are paid
Approved refunds go back to the original payment method only, through Cashfree (INR) or PayPal (USD), for the amount you paid. Your bank or provider usually takes 5–7 working days after we approve it; the exact time is theirs. Fees or currency differences charged by your bank or provider are outside our control.
6. Access after a refund
When a refund is approved, the product is removed from your library and the download or game unlock stops working. Your saved game progress is kept in case you buy the product again later.
7. Chargebacks and disputes
Please contact us before disputing a charge with your bank; we resolve genuine problems quickly. Access to a disputed product may be paused while a dispute is open.
8. Contact
admin@memunicity.app · MJ LifeStyle Amadeus, Bangalore, 560099, India
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